Customer Services Internship Opportunity at Sage

You will start your journey with us in the Customer Services team where you will spend the first stage learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value the most – helping our customers succeed.

 

As a Customer Service Advisor, you will be responsible for:

• Providing exceptional customer service to make it easier for our customers to use our products and services

• Working consultatively with customers to find logical solutions to and then help them resolve any queries

• Creating trusted customer relationships to help build great customer advocates and identify further ways in which Sage can support them build their business

• Constantly developing your knowledge of technologies, products and solutions to best understand your customers’ issues

• Following internal policies and recording all customer queries to meet team

 

To be successful in this role you will:

• Have matriculated, and either have a Degree or National Diploma in Finance, Accounting or IT

• Find great satisfaction in solving problems – with the ability to help convert customers with problems into happy ones

• Enjoy and be good at building trusted relationships with excellent communication skills

• Love the opportunity to learn new skills and continually improve your knowledge

• Be happy working in a fast moving, ever changing environment with minimal supervision

• Be comfortable working with computers

• Be a South African citizen, aged between 18-35, from a previously disadvantaged community and be living with a disability

 

Flexible hours during the working day where possible

Some remote/home working where possible

 

You’ll be joining us for 12 months in our cosmopolitan South Africa head office in Midrand with free parking and near the Metrobus, Gaubus, Gautrain & taxi drop off\collection.

 

Our benefits package:

• Attractive salary

• Paid annual leave

• Access to the Sage University learning and development tools including training on all Sage products and much more

• Access to our Sage Employee Wellness programme to help meet your emotional wellness needs

• Mentoring and coaching to help you build your career

 

Office Location  Johannesburg

 

CLICK HERE TO APPLY FOR THIS OPPORTUNITY