Intern Cloud Support Associate at Amazon Web Services (AWS)

As an Amazon intern, you will be interacting with your peers and Amazon Web Services global team of full-time professionals as part of our AWS Cloud Support team. You will benefit from the opportunity to gain experience on our cloud services, hands on training and learning as you go. You’ll have lots of fun and maybe even make history!


Location- South Africa (Cape Town)



Each day will bring new and exciting challenges on the job while you:

· Learn and use groundbreaking technologies.

· Apply advanced troubleshooting techniques to provide unique solutions to our customers.

· Interact with leading engineers around the world.

· Partner with AWS teams to help reproduce and resolve customer issues.

· Leverage customer support experience to provide feedback with AWS teams on how to improve.

· Drive customer communication during critical events.

· Drive projects that improve support-related processes and our customers’ technical support experience.

· Write tutorials, how-to videos, and other technical articles for the developer community.

· Work on critical, highly complex customer problems that may span multiple AWS services.



· First and foremost, this is a customer support role – in the Cloud.

· On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).

· You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.

· An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

· We promote advancement opportunities across the organization to help you meet your career goals.

· We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

· As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.



Basic qualifications

· Available for internship from January/February - June/July

· Needing to complete internship to graduate

· Currently in your final year of studies in computer science, computer engineering, information technology, or related fields.

· Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)

· Knowledge of system, network, and OS.



Preferred qualifications

· Knowledge of internet fundamentals and cloud computing concepts.

· Familiarity with Database, Storage, & Big Data concepts.

· Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).

· Comfortable working in a Linux/Unix environment.


Amazon Equal Opportunity Employer (EEO)


Equal Opportunities:

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae