Intern Technical and Accounts Support Analyst Opportunities at Kerridge Commercial Systems

Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses. The Software Support Department assists customers with queries and problems relating to the KCS application software.   The Department also provides customers with a wide variety of other services including the installation of new software and customer training. 


Location: Johannesburg, Johannesburg, SA, ZA


Main Duties and Responsibilities:

  • Assist customers with problems and queries relating to the application software post the implementation and the GO LIVE
  • Resolve problems by using investigative skills and taking into account customers business and operational practices
  • Using analytical, technical and programming skills following programming guidelines
  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritising and progressing their adopted calls, in particular:
  • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
  • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
  • Providing work arounds to minimise the impact of problems when this is appropriate
  • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
  • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests from customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example
  • After sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of new products and systems
  • Pro-actively using the Intranet to share knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Continually and proactively acquiring and retaining knowledge of the software and systems
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Undertaking any other projects as required by their Manager or the Support Director
 

Intern Technical Analyst Opportunities at Kerridge Commercial Systems

Knowledge and Experience:

Essential:

  • Working towards or have achieved a qualification in an I.T related subject
  • An awareness of programming languages or concepts of programming 

Desirable:

  • Coding experience - a good knowledge of a structured programming language, eg. Java, C++
  • An understanding of databases

Person Specification: 

  • Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
  • Have excellent customer care and strong interpersonal skills
  • Project a professional image
  • Be adaptable and work as an effective member of a team
  • Be organised and manage own workload efficiently
  • Maintain a professional standard of communication at all levels
  • Work conscientiously and use initiative
  • Be calm under pressure and manage stressful situations
  • Adopt a positive, pro-active approach to work

Special Conditions:

  • Support Interns are required to work 3 standard shifts  with an hour unpaid lunch break
    1. 07:00 – 16:00
    2. 08:00 – 17:00
    3. 09:00 – 18:00

CLICK HERE TO APPLY FOR THIS OPPORTUNITY 


Intern Accounts Support Analyst

Knowledge and Experience:

Essential:

  • Accounts Analysts will have a good general knowledge of accounting principles to trial balance level
  • Excellent written and verbal communication skills
  • Microsoft Office skills with in depth Excel knowledge

Desirable:

  • Accounts Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
  • Understanding of standard business practises and Finance procedures as well as ERP systems

Person Specification: 

  • Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
  • Have excellent customer care and strong interpersonal skills
  • Project a professional image
  • Be adaptable and work as an effective member of a team
  • Be organised and manage own workload efficiently
  • Maintain a professional standard of communication at all levels
  • Work conscientiously and use initiative
  • Be calm under pressure and manage stressful situations
  • Adopt a positive, pro-active approach to work

 Special Conditions:

  • Support Interns are required to work 3 standard shifts  with an hour unpaid lunch break
    1. 07:00 – 16:00
    2. 08:00 – 17:00
    3. 09:00 – 18:00

CLICK HERE TO APPLY FOR THIS OPPORTUNITY