Support Engineer Opportunity at Electrum

Electrum is a high growth FinTech company based in Woodstock, Cape Town. We are South Africa’s leading payments software experts and build cloud based transaction processing software that is used by major banks and retailers. We hire extremely smart people and offer great opportunities for personal growth and career progression. You will be joining a dynamic, highly skilled and delivery focused team. Our work environment is relaxed yet results-driven. Side benefits include engaging colleagues, a trendy office space, free healthy cooked lunch, regular social events and flexible working hours. This is an excellent opportunity for a motivated Support Engineer to provide end-user support to a number of key clients. 

You’ll get to work with cloud payments software that is used by major international banks and retailers. You will be responsible for supporting a highly complex environment that requires 99.9% uptime. In addition, you will assist in the building, maintenance and troubleshooting of our rapidly expanding cloud infrastructure and leading edge payments tech. You will apply analytical skills and technical knowledge to solve complex payments software problems.

Salary range: R10 000 to R15 000 per month


To be considered for the role you must meet the following requirements:

  • National Diploma in IT or relevant systems engineering certifications
  • 1-2 years systems engineering / support experience
  • Good understanding of networking i.e: TCP/IP, VPN’s, Firewalls, Load Balancers
  • Basic understanding and exposure to Linux administration
  • Understanding of MacOS operating systems
  • Customer support experience
  • Software support experience

Advantageous for the role:

  • Experience administering support ticketing systems
  • Experience with Postilion
  • Experience with SOAP UI
  • Experience with Virtualisation
  • Experience working in an ITIL environment


  • Team beach getaways
  • World class payments training
  • Macbook Pro
  • Highly competitive games of table tennis
  • Showers and Towel Service
  • Generous leave policy
  • Tons of career growth opportunities
  • Family style cooked lunches
  • Great coffee
  • Friday beer on tap